FAQ

FAQs before registration

How do I login?

You can find the login area here: shop.tacke-lindemann.de/en/account/signin

If you forgot your password, but know your user name, please use the option "Forgot passwort" to update your login credentials.

How can I sign-up?

Please note that you can only existing customers of Tacke + Lindemann are able to receive an user account. 

To register, you will therefore need a currently valid customer number. Please use the relevant form to register and enter your customer number there. Once you have submitted the form, you will receive a confirmation email. Please click on the link in the email. Your registration will then be checked by our team and your user account created. This may take one working day. You will subsequently receive your login details in a separate email. 

You can then change your password after logging in for the first time. Please also choose a password that consists of at least 6 characters, including upper- and lower-case letters, special characters and numbers.

If you do have any further questions or issues, please feel free to contact our team.

What do I need to register? 

To register, you will need a customer account with us. You can then use the customer number we have provided to set up an account in our online shop.

To set up a customer account, please register here: Registration

Please note that our online shop is intended exclusively for our existing customers. If you do not yet have a customer account with us, please contact our sales team via info@tacke-lindemann.de / +49 (0) 231 17777 0

General FAQ

Who can I contact for questions?

Please contact our team through Info@tacke-lindemann.de

What will happen to my data?

In order to set up your user account and process orders, we naturally need some details from you: name, address, email address and, where applicable, telephone number. However, these are exclusively details that we also use for orders you place with us outside the online shop. Your details will be used solely for the purposes of using the online shop, processing your order (including invoicing) and, where necessary, communicating with you. Your details will be stored in our ERP system and will not be passed on to third parties.

FAQ about orders

How is it possible to amend an order after it has been placed? 

To ensure the fastest possible delivery, your online shop order is immediately transferred to our ERP system and your items are prepared for dispatch.  If you wish to amend your order at a later stage, please contact our sales team straight away on +49 231 17777 0. Our colleagues will then check on a case-by-case basis whether it is still possible to amend your order.  

How can I change the delivery address for my order? 

You can update the delivery address for your order whilst you are shopping. You will be given the option to change the delivery address during the checkout process. You can do this on a one-off basis for a specific order, or save different delivery addresses via your account if you wish to use them regularly.

If you wish to change the delivery address after placing an order, please contact our sales team immediately on +49 231 17777 0. Our team will then assess on a case-by-case basis whether it is still possible to amend your order. 

Can I provide a different delivery address? 

Yes. To do this, go to your account and select "addresses". You can save several different addresses for delivery here. 

What should I bear in mind in the event of damage caused during transport? 

Upon receipt of your delivery, you, as a business customer, are required to inspect the goods immediately. Any suspected damage to the goods delivered must be noted on the delivery note and reported to us without delay. To do so, please send an email straight away to your designated contact person, including clear photographs of the transport damage. If, as the recipient, you fail to report the damage or report it too late, the goods will be deemed to have been approved or accepted as free from defects.

Can I set up different watchlists? 

Yes. To do this, open your watchlist and click the + icon on the left-hand side (next to ‘My lists’). You can now add further watchlists. It’s best to give your watchlists names that are as clear and distinctive as possible.

You can organise your watchlists, for example, by different users or specific projects.

However, when you add an item to your wish list, it goes into the general wish list. To add an item to a specific list, you’ll need to do this manually in the wish list.

Is there a minimum order quantity? 

No, there is no standard minimum order quantity. However, some items are only sold in specific packaging units. You will find this information on the relevant item.

Do I have a right of withdrawal? 

No, as a business customer, you do not have a right of withdrawal. If you have placed an incorrect order, please contact your account manager or our sales department immediately on +49 231 17777 0. Our colleagues will assess on a case-by-case basis whether your order can still be amended. However, this is only possible if the order has not yet been processed further.

Can I make a complaint about an order? 

If any items in your order are delivered faulty, please document the defects and report them to info@tacke-lindemann.de. We will investigate your complaint and then inform you of the return process, if applicable.

How does the returns process work? 

If you have made a complaint about an item, we will provide you with all the necessary information regarding the return. This usually means that you will receive a returns form, which you must print out and include with your return as proof of dispatch. A credit note for the value of the goods will be issued separately and can be viewed in your customer account.

FAQ about the user account

Can I assign multiple users to my account? 

Yes. In your user account, you can add multiple users via the ‘Manage profiles’ section. You can also assign specific billing and delivery addresses to them.

What is the "budget"?

In your user account, you can manage budgets. There, you can set specific spending limits that must not be exceeded. This allows you to ensure that the various users of your customer account stay within budget. You can also set budgets for specific periods, for example on a monthly basis. If a shopping basket exceeds the set budget, the user will receive a warning or an error message.

In Budget Management, you can view the status of the budgets you have defined and see how much of your budget is still available.

How can I change my password? 

To change your password, go to the ‘Change password’ section in the ‘My Account’ area and change your password there.

For security reasons, please always use a combination of lower-case and upper-case letters, special characters (e.g. .;,-/()$%) and numbers (e.g. 1, 2, 3, ...); Your password must be at least 6 characters long.
Please always keep your login details safe and secure to prevent unauthorised access.

FAQ on Payment & Delivery

What payment methods are available to me? 

We currently offer only purchase on account as a payment method. Your payment terms will be based on the conditions you have agreed with our sales department.

Which delivery options are available? 

We dispatch your order via UPS or a freight forwarder. The choice of delivery method depends on the items in your order.

Where can I view my order? 

To do this, please log in to your customer account and select the ‘Transactions’ category. Here you can view your orders and quotes.

Where can I view my outstanding payments? 

To do this, please log in to your customer account and select the ‘Outstanding Items’ category. Here you can view your payments due.

Which countries do you deliver to? 

We offer deliveries across Europe, including Norway and Switzerland.

How are delivery costs calculated? 

The delivery costs depend on the weight, the value of the order and the country of delivery.

Which are the delivery terms? 

We do our best to dispatch your order as quickly as possible. Orders placed at the weekend are processed on the following working day. Delivery times depend on the country of delivery. 

Can I also have my order delivered by express delivery?